Category Manager - Cleaning
Company: Urban Company
Job Location: Vadodara, Gujarat, India
Employment Type: Full-time
Experience Required: 2+ years
Job Title: Category Manager
Company Description
Urban Company is Asia's largest home services platform, connecting millions of customers with trained professionals across categories such as cleaning, beauty, appliance repair, and more. We are building a high-performance, inclusive organization and are looking for passionate talent partners to help us scale with quality.
About the Role
Category Manager is responsible for driving quality operations like good selection of partners and their post-approval performance. This would primarily involve running screening and training operations and improving the quality of the existing partner base
This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution
Support Business Heads in BAU category management activities related to partner performance
Key Responsibilities
Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - selection, training and escalation management of partners.
Be part of projects that are focused on improving customer and partner experience
Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
Experience and Education
6 months - 2 years of work experience
~ .